See what people are saying about LAcarGUY
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| Name: | Customer Testimonial Videos |
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| Name: | Joel Spencer |
| Location: | Orange County |
| Testimonial: | I wanted to write and thank the LA Car Guy Group for a very positive car buying experience that I had dealing with Chris at Pacific Audi. I live in Orange County and was looking for a new car for my son. A friend said I should try Pacific Audi even though it was a drive up there – they told me “it would be worth it”. At the time we were not set on a particular model or even a brand. I was able to get an appointment at the dealership on the fly over the cell phone, as I happened to be going to LA that day. My son and I were met with a positive and cheerful smile, introduced to the entire line to find out which Audi would work for us and given multiple test drives to find the right fit. Once we had settled on the Q5 we were given multiple color and package options – not on an order sheet but ones that we could actually look at and compare right there and then. We also had my son’s BMW to trade in and the dealership went right to work to try and find the maximum value they could get for it to make the numbers work for me. They offered me all the incentives available through Audi including special financing and one for switching from BMW to Audi (credits I neither knew about or had to ask for). Needless to say the entire experience was what giving a great gift to your son should be – one that was pleasant, respectful, and successful. As my friend had told me - “it was worth it” to leave OC and deal with a great dealership. |
| Name: | Sue Fox |
| Location: | |
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I just wanted you all to know what incredible service I received from John Shy at the pre-owned Toyota dealership. He was patient, completely upfront with me and look for the perfect car to fit my needs. He always took my phone calls or returned them promptly. It was a refreshing change. He went above and beyond. And no, he didn't pay me to say these things! Thank you for the great service. |
| Name: | Yadira Romero |
| Location: | |
| Testimonial: | Service here at Pacific Volkswagen was wonderful! I honestly can tell you it is the best service I have ever had in all my years of owning a vehicle. I am looking forward to my next visit! |
| Name: | Chris Self |
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| Testimonial: | The problem I had with my vehicle could not be detected by the technician--it is one of those noises that goes away when I pull onto your property. I was certain that I would have to pay for the time of your employees, but was pleasantly surprised when I didn't. Thank you for that. Also, Jacob is a pleasure to deal with. I'll return if the problem persists. Thanks for running a service department I feel I can trust. |
| Name: | Bruce Caukin |
| Location: | |
| Testimonial: | Dear Mr. Carter, I have a great professional relationship with Ms. Campbell, so when I bring in my Cayman for service, I have a relaxed exchange with her. The work seems to be quite adequate...........A few months ago, I brought my car in for a coolant level down message on my tach screen. I had put in 2 quarts of Frazier Park mountain water at my daughter's house because I did not want to drive 70 miles with out adequate cooling. I gathered that was all the coolant I had lost, and also the temp gauge stood at 175 constantly going to Torrance. Your service people replaced a small hose; possibly put in a new thermostat; and returned the vehicle to me. Until recently, I had a mild smell of coolant, but that went away, and apparently the coolant level was fine at my 20,000 mile service--which is why you are e-mailing me. The new slave cylinder on the 6 speed works well--apparently there was a factory directive on that part. I also want to thank you for the Boxer with Triptronic as a rental car--I had a great time going down the 405 with the top down. Appreciating your service department. Bruce Lee Caukin |
| Name: | Danielle Johnson |
| Location: | Hawthorne CA |
| Testimonial: | I am writing about Nancy Minatodari and her superb work. I am so please with her willingness to help and eagerness to see whats in my best interest. Nancy has gone over and beyond her work as a sales consultant. By far, she is the best sale consultant i have encountered in the business. She is VERY professional, but not too professional to where my mom and i felt uncomfortable. She took me under her wing and showed me the options for my budget. She definitely takes care of her clients and i am so glad that she will always and forever be MY volkswagen "go-to guy." Any problems that i have, she is on top of them with no hesitation. She is an amazing, sweet, caring person and im so glad i purchased my first car with Nancy. She needs a good bonus or a raise or something. She is fantastic!!!!!! |
| Name: | Ian McDuffie |
| Location: | Santa Barbara CA |
| Testimonial: | The best after purchase service I have ever experienced. I even drive from Santa Barbara to have my service done where I bought my car. Personnel the best. I told this to Carl as well a week ago. |
| Name: | Claire Gilchrist |
| Location: | CA |
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Sue is an outstanding service manager - please thank her on my
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| Name: | Lisa Logrande |
| Location: | Rancho Palos Verdes CA |
| Testimonial: | Customer Feedback Survey [Q] When arriving for service, were you greeted promptly? [A] Yes [Q] Was your vehicle ready by the original time promised? [A] Yes [Q] Overall, how satisfied were you with your Service Consultant? [A] Completely Satisfied [Q] Were all of your service concerns corrected on this service visit? [A] Yes [Q] Based on this service visit, overall, how satisfied are you with Pacific Porsche? [A] Completely Satisfied [Q] Comments. [A] Your master technician,David, is phenomenal!! He is personable as well as knowledgeable. |
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